FAQ

Questions

I don't want to carry the Gift Card anymore; can I have the remaining amount in cash or at least put it in my account in Aïshti?

The Gift Card is considered as cash money; it is non-refundable, cannot be exchanged for cash and cannot be put on the customer account.

I received a Gift Card but I threw it unintentionally; can you issue a new one?

As mentioned in the letter attached to the Gift Card, The cardholder is responsible in case of loss or theft therefore we are not able to cancel it or replace it under any circumstances.